Support & Warranty
A roaster is a 20-year investment. Our 24-hour after-sales team — and the CEO hotline — support it for its whole life.
Warranty
12-month full machine warranty with lifetime technical support. Wear parts and electrical components stocked for fast worldwide dispatch.
Installation & Training
Step-by-step installation drawings and video-call commissioning. Free on-site engineer installation in Southeast Asia for SD-20 Pro and above.
Spare Parts
Every machine ships with a maintenance tool kit, cleaning brushes, data-logger cable, fuses, gas nozzles, pressure gauge and manual. Replacements ship by DHL/FedEx.
24-Hour After-Sales + CEO Hotline
Direct WhatsApp line to our engineering team, answered around the clock. Escalation straight to the CEO if anything is not resolved.
FAQ
How long is production and shipping?
Standard models ship in 15–25 days; YS-20/30/60 in 60–90 working days; 120 kg+ industrial lines in 3–6 months. Sea freight 18–35 days depending on destination; air freight available for small machines.
Can you match my local gas and voltage?
Yes — LPG or natural gas burners, electric versions on many models, and 110V / 220V / 380V configurations set at the factory for your country.
Can I customize color and logo?
Yes. Body colors are customizable across all series, and logo customization is free on DY models and most others.
Do you provide customs documentation?
Commercial invoice, packing list, bill of lading and CE/SGS certificates with every order. We export to markets worldwide and can recommend brokers at major ports.
